We take security and privacy with utmost regard. Following is the information about policies and procedures of www.tychas.com (“Website”) and the collection, usage, disclosure, and dissemination of information. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy.
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
We receive information about you from various sources, including but not limited to: (i) if you register for the Site and the Offerings, through your user account on the Offerings (your “Account”); (ii) your use of the Offerings generally; and (iii) from third party websites and services. When you use the Offerings, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy.
This Privacy Policy covers the treatment of personally identifiable information (“Personal Information”) gathered when you are using or accessing the Offerings. This Privacy Policy also covers our treatment of any Personal Information that our business partners share with us or that we share with our business partners.
Please read this privacy policy carefully by accessing or using the website/mobile application. You agree to be bound by the terms described herein. If you do not agree to all of these terms, please do not use the website/mobile application. By use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
Scope of Privacy Policy
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third party websites, services and applications (“Third Party Services”) that you elect to access through the Offerings or to individuals that we do not manage or employ. We take effort in selecting and facilitating access to service providers with high privacy and security standards. However, we cannot take responsibility for third party service providers. We urge you to carefully review the privacy policies of any Third Party Services you access.
Content & Purpose
This privacy policy (“Privacy Policy”) applies to your use of the domain name www.tychas.com, an internet based portal, and our mobile application, owned/operated by Tychas Infotech, a proprietary firm registered in India (hereinafter, referred to as “Tychas” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”.
The Website is a digital platform that inter-alia enables the enterprises to connect to its customers by way of integration of social media platforms, in store ordering & billing system and bank/payment gateways (hereinafter referred to as “Services”). The Services would be made available to such persons who have agreed to become buyers on the Website after obtaining due registration/accepting necessary terms and conditions, in accordance with the procedure as determined by us, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include persons who are accessing the Website merely as visitors).
For the purpose of providing the Services and for other purposes identified in this Privacy Policy, we will be required to collect and host certain data and information of the Users. We are committed to protecting the Personal Information (as defined below) of the Users and take all reasonable precautions for maintaining confidentiality of the User’s Personal Information. This Privacy Policy has been designed and developed to help you understand the following:
1. The type of Personal Information (including Sensitive Personal Data or Information) that we collect from the Users;
2. The purpose of collection, means and modes of usage of such Personal Information by the Company;
3. How and to whom the Company will disclose such information;
4. How the Company will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users; and
5. How Users may access and/or modify their Personal Information.
This Privacy Policy shall apply to the use of the Website by all Users. Accordingly, a condition of each User’s use of and access to the Website and to the other services provided by the Company to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any Sensitive Personal Data or Information to the Company, failing which they are required to leave the Website immediately.
Personal Information
“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with the Company, is capable of identifying the person concerned.
“Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by the Company for processing or storage. However, any data/information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.
For the purpose of providing the Services and for other purposes identified in this Privacy Policy, we will be required to collect and host certain data and information of the Users. We are committed to protecting the Personal Information (as defined below) of the Users and take all reasonable precautions for maintaining confidentiality of the User’s Personal Information. This Privacy Policy has been designed and developed to help you understand the following:
1. The type of Personal Information (including Sensitive Personal Data or Information) that we collect from the Users;
2. The purpose of collection, means and modes of usage of such Personal Information by the Company;
3. How and to whom the Company will disclose such information;
4. How the Company will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users; and
5. How Users may access and/or modify their Personal Information.
This Privacy Policy shall apply to the use of the Website by all Users. Accordingly, a condition of each User’s use of and access to the Website and to the other services provided by the Company to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any Sensitive Personal Data or Information to the Company, failing which they are required to leave the Website immediately.
Information Collection
We collect information to enable us to provide a safe, personalized, and optimized experience to our users. It helps us improve and update the offerings for the users. We only collect information that we consider necessary to achieve this purpose.
You can browse the Website anonymously without revealing your identity or any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. You may have limited access to the Website and utilize some of the Services provided by the Company without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a you may be required to first create an account on our Website.
On usage of our website whether by logging in or simply surfing, we may collect behavioural information. We use this information to analyze users’ demographics, interests, and behaviour to better understand, protect and serve our users at aggregate levels. This information may include the URL from which the user was directed (whether this URL is on our Website or not), the URL which the user leaves for (whether this URL is on our Website or not), computer browser information, and the IP address.
We use “cookies” for data collection. The information collected is used to analyze effectiveness of the website features, webpage flow, and experience. Cookies also allow users to enter the password less frequently during a session. You may choose to disable the cookies and still use the website. This may limit certain useful features on the site. We do not control third party cookies or similar elements on some pages of the website.
We may collect different types of information on website usage. We collect information on buying behaviour on purchases being made on the site. We also collect additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders on transactions.
We also collect information from discussions and message boards or feedbacks. We may retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We may also collect information from personal correspondence such as letters and emails sent to us.
We collect personally identifiable information including but not limited to : email address, name, phone number, address, gender , age, credit card / debit card / other payment instrument details, etc. (hereinafter collectively referred to as “User Information”) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
Account Information
When you create an Account, you will provide information that could be Personal Information, such as your username, password and email address. You acknowledge that this information may be personal to you, and by creating an account on the Offerings and providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous. We may use your contact information to send you information about our Offerings, but only rarely when we feel such information is important. You may unsubscribe from these messages through your Account settings, although we, regardless, reserve the right to contact you when we believe it is necessary, such as for account recovery purposes. Usage of certain features on the website may require registration and sharing of information such as email address, name, phone number, credit card / debit card / other payment instrument details, etc.
In order to avail the Services, the Users may be required to upload/share certain documents, on the Website and/or e-mail the same to the Company in accordance with the Website’s terms and such documents will be stored/disclosed by the Company only in the manner specified in this Privacy Policy and the Terms of Use. The term “User Information” shall also include any such documents uploaded or otherwise provided by Users. We may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.
We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.
We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
Additionally we may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using as well as the name of User’s ISP. The cookies may also store certain data (that is not Sensitive Personal Data or Information) that is used by us for the technical administration of the Website, research and development, and for User administration.
• We do not knowingly collect Personal Information from children.
• We may in future include other optional requests for information from the User including through user surveys in order to help us customize the Website to deliver personalized information to the User and for other purposes are mentioned herein. Such information may also be collected in the course of contests conducted by us. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.
If you choose to make a transaction on the Website, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
Use of demographic and profile data
We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pincode, age, education, or income). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
Purposes for which the Company may use the Information
We will retain User Information only to the extent it is necessary to provide Services to the Users. The information, which we collect from you, may be utilized for various business and/or regulatory purposes including for the following purposes:
1. Registration of the User on the Website;
2. Processing the User’s orders/requests and provision of Services (including provision of safe Services);
3. Completing transactions with Users effectively and billing for the products/Services provided;
4. Technical administration and customization of Website;
5. Ensuring that the Website content is presented to the Users in an effective manner;
6. Delivery of personalized information and target advertisements to the User;
7. Improvement of Services, features and functionality of the Website;
8. Research and development and for User administration (including conducting user surveys);
9. Non-personally identifiable information, exclusively owned by the Company may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and we may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
10. Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;
11. Communicate any changes in our Services or this Privacy Policy or the Terms of Use to the Users;
12. Verification of identity of Users and perform checks to prevent frauds; and 13. Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers.
Disclosure and Transfer of User’s Personal Information
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We may need to disclose/transfer User’s Personal Information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms of Use: The Company makes all User Information accessible to its employees and data processors only on a need-to-know basis. All the employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.
Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. The Company may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of Company’s business.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to undergo any merger or acquisition activity with that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Links to Third-Party
Advertisements, third party websites or any third party electronic communication services (referred to as “Third Party Links”) may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with the Company unless expressly specified on the Website.
If you access any such Third Party Links, we request you review the website’s privacy policy. We are not responsible for the policies or practices of Third Party Links.
Security Practices and Procedures
We will make us of reasonable security practices and procedures to include: technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
The Company takes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.
You hereby acknowledge that the Company is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
User’s rights in relation to their personal information collected by the Company
All the information provided to the Company by a User, including Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.
Users can access, modify, correct and delete the Personal Information provided by them which has been voluntarily given by the User and collected by the Company in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/her information, the Company may keep a copy of the information which User originally provided to the Company in its archives for User documented herein. In case the User seeks to update or correct, his/her Personal Information, the User may exercise these rights by emailing the Company at info@tychas.com and communicate the change(s) for updating the Company’s records.
In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the Company reserves the right to discontinue the services for which the said information was sought.
Your Consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.